JM Finn Client Portal Terms of Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE JM FINN CLIENT PORTAL

  1. What is in these terms?

    1. These terms set out the rules covering the use of the Portal and should be read together with our Data & Privacy Notice in Appendix I of our Terms & conditions (2026), which also apply to your use of the Portal. By using the Portal you accept these terms.
    2. In these terms, “you” and “your” refers to the person accessing the Portal.

  2. How these terms apply

    1. Through the Portal you may obtain access to:
      1. information about your own JM Finn account(s);
      2. information about the accounts of other individual JM Finn customers in your family, as a family group. One person in a family group can be nominated as the lead user and can access information about everyone in the family group's accounts;
      3. if you are an independent financial adviser (“IFA”) acting on behalf of your client or clients, information about the accounts of those clients who have approved you to access information about their accounts through the Portal; and/or
      4. if you are otherwise appointed to act on behalf of a JM Finn customer (e.g. as a solicitor or another professional adviser), specific information or documents of a JM Finn customer depending on what that customer has told us they want you to be able to access.
         
      These terms apply in each case.
    2. If you wish to access information about any person's JM Finn account other than your own personal account, the person whose account it is (or their agent) must authorise us to allow you access to their information. If your authorisation ceases or changes, you must immediately stop accessing any information you are no longer authorised by the account holder to access (for example if you are an IFA or another professional person and you change firms). You must also notify us of the change.
    3. If you are a JM Finn customer and have granted someone else access to your account, and you decide to revoke that access (for example because that person is no longer acting for you as an IFA or professional adviser), you must let us know as soon as possible.

  3. Status of information on the portal

    1. The information on the Portal, including information on investment and cash holdings in your accounts, is provided for general information only. It is not intended to amount to advice on which you should rely. You should always speak to your usual JM Finn contact before taking, or refraining from, any action on the basis of the information displayed on the Portal.
    2. Although we make reasonable efforts to update the information on the Portal, we make no promises or guarantees that the information on the Portal is accurate, complete or up to date. We are not responsible for any errors in information provided to us by third parties. If you or your JM Finn investment manager has recently undertaken any transactions on your account, the investment and cash holdings in your accounts may not be updated until the next Business Day after your transaction has been completed. In the meantime, the investment or cash holding information on the Portal will not reflect the correct position.

  4. Secure messaging function

    1. The Portal contains a secure messaging function that you may use to contact your JM Finn investment manager. Your JM Finn investment manager can also send you messages through the Portal.
    2. However, unless agreed otherwise, we will not accept instructions in relation to any of your accounts or products, or any change in your details, through the Portal's messaging function. If you wish to give instructions in relation to your accounts or investments or update any details, please speak to your usual JM Finn contact.
    3. Whenever you use the secure messaging function to make contact with your JM Finn investment manager), you must comply with the terms set out in paragraph 8 (Acceptable Use) below.

  5. We may suspend or withdraw the portal

    1. We do not charge you a separate fee to use the Portal.
    2. We do not guarantee that the Portal, or any information on it, will always be available, uninterrupted or error free. We may suspend or withdraw or restrict the availability of all or any part of the Portal for business, security, legal and operational reasons. We will try to give you reasonable advance notice of any suspension or withdrawal, but this may not always be possible (for example, where there is an urgent security issue).

  6. The portal is only for users in the UK

    1. The Portal is directed to people residing in the United Kingdom. Information available on or through the Portal may not be appropriate for use or available in other locations. If you are not located in the United Kingdom, you are responsible for ensuring such access is lawful.

  7. How you may use material on the portal

    1. We are the owner or the licensee of all intellectual property rights in the Portal, and the material published on it and in its component systems. These matters are protected by copyright laws and treaties around the world. All such rights are reserved.
    2. Images, trade marks and brands that appear on the Portal are protected by intellectual property laws and may not be reproduced or used in any manner without permission of their respective owners. You must not remove any acknowledgement which indicates that we or any other person is the author of any information on the Portal.
    3. You may download or print or screen grab information or individual sections, pages, or extracts of the Portal for your personal use and information only (or, if you are an IFA or another professional user, for sharing with the client on whose behalf you are acting and/or using within your organisation for the purposes of advising your client). However, any copy you take must have attached to it any relevant proprietary notices and/or disclaimers.
    4. Except as permitted by these terms, you must not use any part of the information on the Portal for commercial purposes without obtaining a licence to do so from us or our licensors.
    5. “JM Finn” and “JM Finn & Co.” are UK registered trade marks of J.M. Finn & Co. Ltd. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under clause 7.3 above.

  8. Acceptable use

    1. When you are using the Portal, including the secure messaging service, you must not do any of the things set out in clause 8.3 below. If you do, or if we have reason to believe you have done those things, we may refuse to make the Portal available to you temporarily or permanently or we may take other appropriate action against you (including legal action).
    2. Some of the things set out in clause 8.3 below are unlawful. Where this is the case (or we believe it may be the case), we may disclose your identity, your activities and other information we hold about you to law enforcement agencies.
    3. You must not, and you must not allow another person to use your account details to, use the Portal (including any information on the Portal and the secure messaging function):
      1. in any way that does not comply with any applicable local, national, or international law or regulation, or is fraudulent;
      2. to access or interfere with another person's account or information (except as expressly permitted by these terms), impersonate another person, or create or use a false identity or email address;
      3. in any way that infringes or is likely to infringe any copyright or other intellectual property rights of any other person, or any legal duty owed to another person;
      4. to harm or attempt to harm any minor or any other person in any way;
      5. to bully, insult, threaten, intimidate, or humiliate any person;
      6. to send, use or re-use any material which is discriminatory, defamatory of any person, obscene, offensive, hateful or inflammatory;
      7. to obtain (or attempt to obtain) unauthorised access to, or interfere with, damage, or disrupt: any part of the Portal, any computer systems, equipment, software or networks on or through which the Portal is stored, provided or operated; or any equipment or network or software owned or used by any third party;
      8. to use any technology or processes of any kind to access, acquire, copy, monitor, navigate or search the Portal or any portion of it (including the use of data mining, robots or similar data gathering and extraction tools) except where this is expressly permitted by Applicable Laws;
      9. to transmit any data, send or upload any material that is corrupt or contains viruses, Trojan horses, worms, logic-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code that is designed to adversely affect the operation of any computer software or hardware;
      10. perform any act that would cause the Portal to become unavailable for use by others (including via any form of denial-of service attack);
      11. except as permitted by Applicable Law, modify, adapt, decipher, decompile, disassemble, or reverse engineer any of the software comprised in (or in any way making up a part of) the Portal;
      12. reproduce, duplicate, copy, modify, distribute, publish, resell, or transmit any element of the Portal;
      13. transmit, or arrange the sending of, any unsolicited or unauthorised communications. This includes advertising or promotional material, and any other form of similar solicitation (spam); or
      14. upload or otherwise make available terrorist content.
    4. You must not modify, adapt, copy, download (except where expressly envisaged by these terms) or post material from the Portal. You also must not store any part of the Portal (or its contents) in any other website, portal, or app, or include it in any public or private electronic retrieval system. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text or explanation.
    5. If you print off, copy, download, share or repost any part of the Portal in breach of these terms, your right to use the Portal will cease immediately. You must, at our option, either return or permanently and securely destroy any copies of the materials you have made.
    6. We may monitor your use of and activity on the Portal, including for security and account management purposes. For further information please refer to our Data Privacy Notice which is set out in Appendix I and our Cookies Policy which can be found on our website at www.jmfinn.com.
    7. You promise that you will not use the Portal (including any communications through the secure messaging function) in breach of these terms. You agree to compensate us for any Loss we suffer as a result of any breach of these terms by you.

  9. We are not responsible for websites we link to or use data from

    1. Where the Portal contains links to, or data from, other sites and resources provided by third parties, these links and data are provided for your information only. These links or data should not be interpreted as approval by us of those linked websites or data, or information you may obtain from them.
    2. We have no control over the contents of other sites or resources, and we do not guarantee that information from them is accurate, complete, or not misleading.

  10. Our responsibility for loss or damage suffered by you

    1. Whether you are a consumer or a business user (including an IFA or another professional user), we do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, and for fraud or fraudulent misrepresentation in connection with our provision of, or your use of, the Portal as envisaged under these terms.
    2. If you are a business user (including an IFA or another professional user):
      1. we do not charge you a separate fee for accessing and using the Portal. On this basis we will not be responsible for any Loss you suffer to the extent that it arises from your access to or use of the Portal (including any information on it), except if the Loss is caused by our negligence, fraud, or breach of these terms;
      2. we exclude all implied conditions, warranties, representations, or other terms that may apply to the Portal or any information on it;
      3. we will not be liable to you for any Loss, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with which is connected to:
        • your use of, or inability to use, the Portal (or any part of it), or websites linked to it;
        • your use, or misuse, of any personal data under Applicable Law on the Portal;
        • your use of, or reliance on, any information or other materials which are displayed on or made available through the Portal;
        • unauthorised access to, or alteration of, your transmissions or data by someone other than you or us; or
        • any inaccuracy or incompleteness in any information that is received by you or us through the Portal, including in connection with the secure messaging function; and
      4. we will not be liable for any indirect or consequential loss or damage, or for any:
        • loss of profits, sales, business, or revenue;
        • business interruption;
        • loss of anticipated savings;
        • loss of or damage to data; or
        • loss of business opportunity, goodwill, or reputation.
    3. If you are a user who is not using the Portal in the course of their business:
      1. Please note that we only provide the Portal for domestic and private use. You agree not to use the Portal for any commercial or business purposes, and we will not be liable to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will only be liable for Loss you have suffered if it was a result of our negligence, fraud or a breach of these terms by us. We will not be responsible for any Loss that was unforeseeable to both us and you at the time you entered into these terms.
      2. If we have supplied defective digital content and it damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge, or for damage that was caused by you failing to correctly follow our access instructions or to have in place the minimum system requirements advised by us.

  11. Data retention

    1. In line with paragraph 7 of our Data Privacy Notice (How long we keep your personal data), we may delete statements, messages and any other data held in the Portal after three years from the date of creation (unless we are required under Applicable Law, including FCA rules, to keep them for longer) .If any of this data is important to you, you should print it or save it to your own equipment.

  12. Viruses and security

    1. We do not guarantee that the Portal will be secure or free from errors, bugs, or viruses.
    2. Although we take all reasonable steps to protect the Portal by using virus checking software, you are responsible for protecting your computer systems and other devices from exposure to viruses by using anti-virus software, firewalls and any other technical measures that are necessary.
    3. If you are a consumer and you download any digital content provided by us, and your device or other digital content you own is damaged because we have not exercised reasonable care and skill, you may be entitled to compensation or repair at our expense pursuant to your statutory rights. Our liability for this compensation will be limited to £500.
    4. If you are a business user of the Portal, please note that any information downloaded from the Portal is at your own risk. We do not accept liability for any Loss that you suffer as a result of any distributed denial-of-service attacks, computer viruses, Trojan horses, worms, software bombs or other damaging items resulting from your use of the Portal.