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Don’t just take our word for it:
Client service excellence.
We asked our clients about their experience with JM Finn and were delighted to learn that we are succeeding in our goal.
Don’t just take our word for it:
Would our clients refer JM Finn?
Our clients are actively willing to refer us to their friends and family.
Don’t just take our word for it:
Investment manager satisfaction.
Satisfaction with our investment managers outperforms that of our competitors.
Don’t just take our word for it:
Overall satisfaction with JM Finn has gone up.
Despite the challenges of the pandemic, our satisfaction has gone up since our last survey and tops the industry scores.
Don’t just take our word for it:
We are consistently delivering.
95% of our clients said that they were satisfied with their Investment Manager.
Don’t just take our word for it:
We understand communication is key.
On a scale of 0-10 JM Finn clients are more satisfied with the firm’s overall communications than the competition.
Don’t just take our word for it:
Overall digital capabilities.
Our digital offering is considered better than that of our peers.
Don’t just take our word for it:
Industry-leading client satisfaction.
When times were challenging, we maintained industry-leading client satisfaction scores.
Don’t just take our word for it:
Our clients overall satisfaction is key.
99% of our clients are very satisfied with our services.
Don’t just take our word for it:
Putting our clients first.
Our brand perception is vital to continually deliver on our mission to put clients first.
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Would our clients refer JM Finn?
The final important metric of our success when it comes to measuring client service quality, is the increasingly common Net Promoter Score, testing the willingness of our clients to refer us. At 71%, we believe this is the highest across the industry, far outstripping the benchmark at 49%.
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