Complaints

Complaints Handling

If you would like to express dissatisfaction about any aspect of our service then you can either contact the person who looks after your investment affairs at JM Finn or you can direct your feedback by the following means:

 

By post                 Melanie Kearney
                                Compliance Director
                                JM Finn
                                4 Coleman Street
                                London
                                EC2R 5TA

 

By email              complaints@jmfinn.com

Please make sure you include your name, address, the name of your investment manager and a full description of your concerns and how you would like the matter resolved.

We will acknowledge receipt of any such communication promptly and will advise whether the matter will be treated in accordance with our complaints policy. A copy of our complaints policy can be found here for your reference.