Complaints

How we handle complaints

If you would like to express dissatisfaction about any aspect of our service then you can either contact the person who looks after your investment affairs at JM Finn or you can direct your feedback by the following means:

By post

Melanie Kearney
Compliance Director
JM Finn
4 Coleman Street
London
EC2R 5TA

By email

complaints@jmfinn.com

Please make sure you include your name, address, the name of your investment manager and a full description of your concerns and how you would like the matter resolved.

We will acknowledge receipt of any such communication promptly and will advise whether the matter will be treated in accordance with our complaints policy. A copy of our complaints policy can be found below for your reference.

 

More information

Please download the JM Finn complaints policy document here.